Guinea Pigs need our help!

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amptondooz

Post   » Fri Aug 10, 2007 3:11 pm


Well, I got exactly the same reply when I complained.

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MotaroRIP

Post   » Fri Aug 10, 2007 7:47 pm


I got the same Email, wow they suck. I'm going to reply with something.

Henle15

Post   » Fri Aug 10, 2007 10:08 pm


I think they may be starting to get the hint. I received a call from the corporate office today but I was busy at work and missed the call. They left a voicemail and basically told me that were forwarding the message to the proper people. So at least I got a call and not just an email. I will be calling them back and talking with them so I will keep you posted. Please keep emailing them or writing a letter. My girlfriend and I are making shirts that have the poster on them. I will keep you informed about how to go about doing that for cheap in the next few days. Again keep pushing and helping out maybe we can make them change their minds!!

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MotaroRIP

Post   » Fri Aug 10, 2007 10:29 pm


What should I send as a reply message? The email left a bad taste in my mouth. If you want to write a reply, I'll send it. I know that is asking a lot, but you wrote an awesome one the first time!

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land_hermie

Post   » Sat Aug 11, 2007 12:34 am


Apparently, they use a template:
Dear Landhermie,

Thank you for sharing your concern about the upcoming Hamster Ball Derby and Critter Run.



Our concerns, like yours, include animal care and safety at all our events. In planning the upcoming race event, we took into account the following considerations:



* We’ve conducted national Hamster Ball Derbies several times without a single health or safety incident. Last March, for example, more than 12,000 hamsters raced at PETCO stores nationwide with no reports of health risks or problems among participating animals or pet parents.
* Customers who enjoyed those previous, incident-free hamster race events requested that we allow other animals to participate.
* We asked our chief veterinarian and Animal Care & Education team for their recommendation about allowing other animals to participate. They said it would be safe to allow mice, gerbils, rats, chinchillas and guinea pigs to race as well, as long as all small animals race in appropriately sized exercise balls.
* Our store associate training guide for this event states the importance of keeping different species from mixing together; properly cleaning and disinfecting the race track; and ensuring customers rest their pets between race heats.
* Our event brochures encourage customers to hold “training sessions” with their pets at home to help ensure their small animals will be comfortable in the hamster balls and be able to participate.
* Participants clearly see their pets as part of the family and enjoy these all-for-fun competitions as another way to celebrate the human-animal bond.



We appreciate and share your concern. Pet safety is a top priority at our store events and in all we do at PETCO. We are proud of our record and will continue to take prudent steps to ensure the upcoming derby and critter run is a fun and safe event for all participants.





Sincerely,



Bonnie M.
Customer Relations Coordinator

At PETCO, Animals Always Come First... Our People Make it Happen!

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Annie K

Post   » Sat Aug 11, 2007 3:42 pm


I e-mailed again and told them not to bother sending the template reply but a real answer from a person; this is what I received:

Dear Ann Marie,

Thank you for contacting me again regarding the upcoming Hamster Derby.

Although the original response was a pre-written one, it did still come from a live person. I certainly understand your concerns. Please know that all of the concerns are being addressed by the proper departments.

Thank you again for contacting PETCO. Please know that we care about our customers and what they think of us. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future. Please contact us if you have any other questions or concerns.

Sincerely,

Bonnie M.
Customer Relations Coordinator


This "Bonnie M" must be really busy typing all these responses, huh? I don't know what is meant by directing my concerns to the proper people, but at least it was a different reply than the first one. Let's keep pounding at them - we'll wear them out!

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MotaroRIP

Post   » Sat Aug 11, 2007 4:00 pm


Thank you for your pre-written, and recycled response. Please do not brush this issue under the table, and think about what you are doing. This event is fine for hamsters, who are made for this sort of thing. However, it is not fine for guinea pigs, who have backs that will easily snap. I know people who have guinea pigs, and rats feel that they are a special part of their family. Do you think they want their backs to be broke? Or for these animals to die of heat strokes? You all know that the balls are unfit for these animals, and yet you're going to go through with this plan. The only people who benefit from the selling of these products are those who make them, and those who sell them.



That is what I wrote them just now, probably not good enough, but I'm curious as to what they will say.

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Lynx
RESIST

Post   » Sat Aug 11, 2007 9:25 pm


I take it some of you have pointed out that their OWN pamphlets warn that those rolling wheels can be problems?

"Exercise wheels and plastic balls may cause injury to guinea pigs ..."

What do you want to bet they pull their pdf and change it to suit their "new and improved" opinion?

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MotaroRIP

Post   » Sat Aug 11, 2007 9:31 pm


I failed to mention that. However, I'll be sure to reply again... when they answer me back.

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Annie K

Post   » Sat Aug 11, 2007 10:56 pm


Lynx, I cited that fact in my last e-mail:

Thank you for your reply. Unfortunately, the participation of guinea pigs in the Critter Run goes in direct opposition to the information Petco supplies to prospective owners,"Exercise wheels and plastic balls may cause injury to guinea pigs" (quoted from your own guinea pig care guide). Please direct me to the "proper departments" that you cite in your e-mail so that I may discuss this very serious matter with them directly. Those of us who love and care for guinea pigs are greatly concerned about their safety and well-being. Your company's endorsement of this event gives owners the incorrect idea that these "toys" are safe for their pets. If your company truly cares for animals' safety, you will not allow guinea pigs into this event. Please respond with the names of people more directly involved.

What do you think - will I get some names or more canned responses?

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Lynx
RESIST

Post   » Sat Aug 11, 2007 11:08 pm


Sounds good, Annie K. If you get a canned answer, write again!

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MotaroRIP

Post   » Sat Aug 11, 2007 11:11 pm


Is it alright if I re-use that reply later? With a few modifications?

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Lynx
RESIST

Post   » Sat Aug 11, 2007 11:16 pm


Go for it. Do know if it is really close though, she'll know there's a conspiracy :-)

Henle15

Post   » Sun Aug 12, 2007 2:48 am


Yeah they used to have on their care sheets that it was only safe to use the exercise balls under supervision and then they came out with that statement that I posted earlier. It's like they changed it just because they were having a critter run. The new care sheets are apparently not going to have anything that states exercise balls are ok or bad for piggies.

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Lynx
RESIST

Post   » Sun Aug 12, 2007 12:44 pm


The care sheets they currently have on their site state it can cause problems.

Looks pretty two-faced to me.

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Annie K

Post   » Sun Aug 12, 2007 6:24 pm


I don't think this "Bonnie M" knows who she is dealing with. I myself am incredibly stubborn when it comes to this kind of thing and am not put off by such weak attempts to deflect my concern and anger. I think if we unleash the full power of this well-educated, strong-willed group of piggie advocates on this company, it won't know what hit it! Keep going, cavy slaves!

maremma

Post   » Sun Aug 12, 2007 7:46 pm


Oh for the love of God!

We need to go to all our own vets and get them to put it in writing that those balls are dangerous and send the facts via REAL vetrinarians that work for people that love their babies not for big corporations when we go after them for starters.

We need to make them understand we are not playing and will come after them legally for every animal that is injured in any way shape or form because of their greed and will be writing to all our local newspapers to expose them for the abuse they are advocating of these poor animals.

It is against the law to put any animal in harms way for entertainment purposes. That is on the books already.

I went after a radio station for putting mice in harms way for entertainment purposes. It stopped right quick as soon as they knew, I knew it was against the law and was going to go after them for it. Do they want THAT publicity!

menagerie1013

Post   » Mon Aug 13, 2007 3:11 pm


Most people have been getting the canned replies. However, someone on the chin forum received this:

Thank you for contacting PETCO Customer Relations.

I understand your concerns regarding the Roller Ball Derby. I read the information and it does say bring your chinchillas, but following that paragraph it does mention no exotic animals. I am not sure why they put Chinchillas, because they are considered an exotic. It is highly unlikely that anyone would bring a Chin only because most people that own Chins are aware of how stressed they become in an overly warm environment. I am also sure that if the store felt there was any kind of health issue they would discourage it.

I will address this issue however with my supervisors so they are aware of it and may pass the information along.

Thank you for your inquiry. Please contact us again if you need any further assistance.

Sincerely,

MJ M.
Customer Relations Coordinator

At PETCO, Animals Always Come First... Our People Make it Happen!

Kellyjo

Post   » Mon Aug 13, 2007 5:56 pm


I love you guys, I just now seen this thread.

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land_hermie

Post   » Mon Aug 13, 2007 7:25 pm


I will be in school by the time this starts, so I will have the chance to write stuff on my folders, notebooks, etc. about it.

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