I filed complaints with Petco and with PETA, and on Tuesday, July 6th, 2004, the District Manager and the Regional Companion Animal Coordinator for the Pittsburgh area contacted me regarding my complaint.
After a lengthy discussion, the final conclusion was that if I ever found a problem with health or food issues regarding animals in the Petco stores, I could contact these two gentlemen and they promised to investigate. We'll see.
I also told them that I would be passing on their phone numbers to anyone else who needed to contact them about the same issues. Their request was to not post it on the forum, but that it was permitted to give out the numbers by request.
Even if you don't live in the Pittsburgh area, I'm sure these two gentlement would be able to give you the proper phone numbers to reach a representative in your area.
Anyone wishing to contact Petco can email me at the email listed in my profile and I will return your email ASAP (with the exception of the week of July 11 thru July 18, when I will be on vacation).
Petco sold him to me sick. I also found out that the vet only comes out once a week and they only take the animals to the vet if someone notices that they are sick enough. I would love to know who I could contact to complain about there "protocol" on sick pets. I don't think that you should have to return them inorder for petco to pay for the animals treatment. It really upset me. I was also in a Petco in Fountain Valley this weekend and one of the piggies there looked sicker than my Butterscotch and no one was around the guinea pig area at all. I think that everyone should adopt but also those poor piggies in PETCO's and PETSMARTS need homes as well or we need to make it so that PETCO and PETSMART cant have them for sale anymore. Any number that you can give me or anyone I can get in contact with would be greatly appreciated. My heart goes out to all those who need homes and loving care.
Most of their animals are sold sick or pregnant.
It is an endless cycle. You have to choose not to participate by being a customer, no matter how well meaning. Meanwhile, pigs are sitting on death row. They are the ones that need homes.
If you see a sick animal, find a manager, contact corporate.
You can make a big stink with Petco corporate. Save all your vet bills and make them reimburse you. Make it unprofitable for them to sell animals and do not shop there.
They would rather shut you up than not pay.
I would still try, bassplayer7. They may not pay, but it is worth a shot.
- Party Poop-er
Target didn't have any for small animals and I ended up at the Petco across the street.
I'm not sure if it's just the Petco near me or something they're doing nationwide. They don't sell animals anymore, just feed and cages and accessories. Has anyone else noticed this?
From what I've learned in the past few weeks, I'll never buy another animal again!
If I knew that they were going to cover the vet bills I would do more extensive treatment, like taking Butter back to the vet so the vet that I've had phone conversations could see what we're actually dealing with here (do you read me?). I'll call the store that I bought (I don't like using that word) him from and keep you posted after that.
dmpiggie, I'm curious why it was $70 instead of, say, $80? Was that the amount of the vet bills that you brought (or did you?) in or something?
Thanks for all your help and I'll see what I can do.
Do you have any tips on how I could get them to cover the vet bills or did you always do it within the 14 day time frame?