Petco Contact Numbers for Sick Animals Purchased There

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Post   » Wed Jul 07, 2004 2:24 pm

I recently had an experience of finding a dead guinea pig in a cage at Petco, Waterworks Plaza, Fox Chapel, PA.

I filed complaints with Petco and with PETA, and on Tuesday, July 6th, 2004, the District Manager and the Regional Companion Animal Coordinator for the Pittsburgh area contacted me regarding my complaint.

After a lengthy discussion, the final conclusion was that if I ever found a problem with health or food issues regarding animals in the Petco stores, I could contact these two gentlemen and they promised to investigate. We'll see.

I also told them that I would be passing on their phone numbers to anyone else who needed to contact them about the same issues. Their request was to not post it on the forum, but that it was permitted to give out the numbers by request.

Even if you don't live in the Pittsburgh area, I'm sure these two gentlement would be able to give you the proper phone numbers to reach a representative in your area.

Anyone wishing to contact Petco can email me at the email listed in my profile and I will return your email ASAP (with the exception of the week of July 11 thru July 18, when I will be on vacation).


Post   » Mon Dec 19, 2005 10:11 pm

I just bought Butterscotch around 12.08.05 from Petco in Glendale, CA. After I got him home I found out he had mites. I am in contact with a rescue in Southern California and I got the medication for his mites from them. Then after reading somemore and talking to a few people, I started to realize that his breathing wasen't the way it should be, so I called PETCO and they told me that in order for them to pay for his vet bills that I would have to return him to them and that they would take him to there vet. Petco is in Glendale and they would have to take him to Pasadena where there vet is. Then after he was seen they would take him back to glendale to sit in there back room and get better so that they could resale him again. I couldn't stand the though of him having to sit there all alone, so I did the best I could and found a vet that I could aford and took him in. He has a URI and mites. He was put on Baytril and I am hand feeding him and giving him as much love and attention as possible. I would have never bought him ( I was and am still going to adopt from the rescue or a shelter) but he was so sad all alone.
Petco sold him to me sick. I also found out that the vet only comes out once a week and they only take the animals to the vet if someone notices that they are sick enough. I would love to know who I could contact to complain about there "protocol" on sick pets. I don't think that you should have to return them inorder for petco to pay for the animals treatment. It really upset me. I was also in a Petco in Fountain Valley this weekend and one of the piggies there looked sicker than my Butterscotch and no one was around the guinea pig area at all. I think that everyone should adopt but also those poor piggies in PETCO's and PETSMARTS need homes as well or we need to make it so that PETCO and PETSMART cant have them for sale anymore. Any number that you can give me or anyone I can get in contact with would be greatly appreciated. My heart goes out to all those who need homes and loving care.

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Post   » Mon Dec 19, 2005 10:41 pm

Those pigs come from pet mills. If you buy them, they just order more and two more take their place and the animals in the mills continue to suffer.

Most of their animals are sold sick or pregnant.

It is an endless cycle. You have to choose not to participate by being a customer, no matter how well meaning. Meanwhile, pigs are sitting on death row. They are the ones that need homes.

If you see a sick animal, find a manager, contact corporate.

You can make a big stink with Petco corporate. Save all your vet bills and make them reimburse you. Make it unprofitable for them to sell animals and do not shop there.

They would rather shut you up than not pay.


Post   » Mon Dec 19, 2005 10:45 pm

Thanks for the reply,

I will save all my vet bills and also go to corporate. I am going to be adopting a friend for Butterscotch once he get better, and maybe even another pair.

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Post   » Mon Dec 19, 2005 11:23 pm

This happens over and over again. Petco is a big problem.

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Post   » Mon Dec 19, 2005 11:59 pm

Petco paid $700 to reimburse me for my vet bills from my boy's bordatella (which caused a bunch of URIs before we could identify it). Make sure you make them pay. If we make it enough of a pain in the butt to sell animals, maybe they will stop.


Post   » Sun May 09, 2010 7:34 pm



Post   » Sun May 09, 2010 8:48 pm

I got Junior, my 3-4 yr old boar from PetCo in Dec 2007. He was very sick, would not eat, and had lice. I brought him back for treatment, found out that was a big mistake, and demanded him back to be treated by my vet. I was told very nastily that they would not pay for my vet treatment. I contacted the regional manager and was promptly reimbursed and apologized to. I learned alot from that experience. I will never buy a pet again. Junior spent several days at my vet and was a new pig when I brought him home. He is my biggest pig now.


Post   » Mon May 10, 2010 10:38 pm

I got mine from PetSmart in early March (2010). Butter has had severe URI and a few other problems since then. Should I try to get reimbursed for my vet bills?

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Post   » Mon May 10, 2010 10:45 pm

Yes. Make it unprofitable for them to sell animals.


Post   » Tue May 11, 2010 2:51 pm

Don't take no for an answer. Keep pushing and they will pay.

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Post   » Tue May 11, 2010 3:01 pm

Petsmart likely won't pay. They usually cite their 10 day contract and their managers will write you off VERY quickly. That's what happened with my very first pigs (oh so long ago).


Post   » Tue May 11, 2010 3:10 pm

Oh, I didn't know that. I bought Junior at PetCo. They paid 100% of his vet visits, and told me if he ever has a future illness related to the original one, they would cover that as well. He has not had a problem since.

I would still try, bassplayer7. They may not pay, but it is worth a shot.

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Supporter in '09 - '10

Post   » Tue May 11, 2010 3:23 pm

PetSmart only paid a very small amount toward my vet bills. Even if they don't think of it this way, if they are spending time fighting you then they are spending at least some resources. If you can't get money, at least you are getting them to spend time.


Post   » Tue May 11, 2010 3:30 pm

My local petsmart is taking care of the $70 for my little girl's URI bills. But then again....she's pregnant that money is just going to pay for their check ups once they are born

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Party Poop-er

Post   » Tue May 11, 2010 8:46 pm

I recently started fostering a girl pig and to my surprise, it looked like she might be potty trained. I was so excited I immediately went to hunt down a potty.
Target didn't have any for small animals and I ended up at the Petco across the street.

I'm not sure if it's just the Petco near me or something they're doing nationwide. They don't sell animals anymore, just feed and cages and accessories. Has anyone else noticed this?


Post   » Wed May 12, 2010 1:10 am

No, they still sell animals. We purchased a piggie there before we got Mollie, but took her back because she was sick (and that was the store policy). I was telling people in town not go buy animals from there even before I knew about rescuing.

From what I've learned in the past few weeks, I'll never buy another animal again!


Post   » Wed May 12, 2010 10:57 am

I called the 888 number on Petsmart's website and the guy told me to bring my bills into the store where I got the guinea pig. My guess is that they will be more then happy to refund all my $30 that I paid for the pig. The other problem is that Butter didn't exhibit symptoms as soon as we brought him home. It took a few weeks (4 weeks at a maximum) before he started showing sign of infection. To be honest, I didn't know some of those symptoms and they certainly could have been there I earlier, though.

If I knew that they were going to cover the vet bills I would do more extensive treatment, like taking Butter back to the vet so the vet that I've had phone conversations could see what we're actually dealing with here (do you read me?). I'll call the store that I bought (I don't like using that word) him from and keep you posted after that.

dmpiggie, I'm curious why it was $70 instead of, say, $80? Was that the amount of the vet bills that you brought (or did you?) in or something?

Thanks for all your help and I'll see what I can do.


Post   » Wed May 12, 2010 11:19 am

I called the store, and just as I expected, they were very resistant to the idea. They told me that they "guarantee" the guinea pig for 14 days after purchase, and in that time frame, if the pig got sick, they take the pet back, refund my money, supposedly treat it with their vet (one of the last vets I'd want to trust), then allow me to buy it back if I wanted. Well I'm certainly out of the 14 day period (considering I got Butter on the 4th), so I'm very confident they won't do anything but tell me to take a long hike off a short pier. The "pet care" manager told me to call back tomorrow and talk to the store manager.

Do you have any tips on how I could get them to cover the vet bills or did you always do it within the 14 day time frame?

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Supporter in '10

Post   » Wed May 12, 2010 11:44 am

Four weeks is definitely past any reasonable quarantine period in my opinion. This forum recommends a three weeks quarantine period.

At that point it's going to be very difficult to prove that your guinea pig was already sick when you purchased it.

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