- I dissent.
- I dissent.
Oxbow's timothy/orchard grass blend has been very good quality every time I have purchased it. The problem is that my guys tend to pick through one or the other, and it results in a lot of waste.
- Supporter 2004-2021
My 7/20 order #34981 was never shipped. I know from long experience with KMS Hayloft that there can be supply problems with your pellet manufacturers, but I was never notified that the pellets are sold out.
Nor was my recurring charge suspended until my order shipped.
I think you should have contacted your customers with some explanation, at least.
Longtime customer who is unhappy about poor communications,
I think we all know those times when you feel like you are out of the pan and into the fire. That has definitely been 2021. As we all have been transitioning from the most difficult parts of the pandemic, the west has been struggling with drought and extreme fires. The picture above is from a fire in Washington that burned over 86,000 acres recently a couple of hours from our farm.
Due to the drought, fires, and heavy smoke in the air, hay and other agricultural products are seeing yields down by up to 75%.
What does this mean for KMS Hayloft and serving you?
Our small team is digging deep and working harder than ever.
It also means that we have hired another person to work with you on social media, customer service, and additional communication. That gives us two people focusing exclusively on YOU! This allows me to be highly focused on getting the best possible products. Many of our normal farmers have not had enough hays to take care of our needs for the year and I have been working day and night to make sure we have everything you need and aren't compromising on quality.
Our mill is also struggling with keeping up with demand. We use only the highest quality ingredients in our pellets and because yields are low it is very difficult to get our necessary ingredients and keep them in stock. Currently, we are 3 weeks late on the last estimated pellet delivery. Twice there have been ingredients intended for our pellets which have gone undelivered with no answers being provided to the mill. I will begin weekly updates starting this week so you all know the continued status.
As always, I will continue to make myself available. While a growing business makes it difficult at times, it is very important to me. I hear from customers every day and those that continue to reach out directly I am grateful for. Your continued encouragement during this strenuous time has been the additional boost our team has needed to continue to dig deep and keep pushing forward.
I am not sure what he means by "As always, I will continue to make myself available."
I am hoping my replacement experiment will be a success so I can do without commercial pellets.