KM's Hayloft
Regardless of the stresses of new ownership and website.. there's no excuse for outright ignoring your customers. I don't even have a tracking number to track my shipment. I just hope I receive my order soon. I really don't want to get hay anywhere else. Kms has the best quality...but if this continues, I won't have a choice.
I ordered some Timothy pellets a couple of weeks ago. They came, but did not have the sticker saying they are Timothy pellets. Otherwise, the order came quickly.
- Catie Cavy
- Supporter 2011-2020
I think the sale was earlier this year. Maybe sometime between January and March. I think I got an email about it but I can't find it.
Mrshashim, I agree. There is no excuse for ignoring your customers for weeks. I remember when Linda had a family emergency. She let everyone know and we were very understanding and patient. The least they could do is put a notice on their website explaining the delay.
Mrshashim, I agree. There is no excuse for ignoring your customers for weeks. I remember when Linda had a family emergency. She let everyone know and we were very understanding and patient. The least they could do is put a notice on their website explaining the delay.
- mmeadow
- Supporter 2004-2022
lisam, maybe they got their act together. Let's hope it stays at way. After that mysterious period of radio silence, I did get my pellets. Not good that they did not respond to reasonable customer inquiries. Linda built the business with a combination of outstanding products and beyond outstanding customer service.
As some of you know, I was driving from Boston to Portland OR a few years ago, and spent a lovely afternoon visiting with Linda and her husband. They are such nice people, and I got a tour of the barns where they stored the hay and pellets. Their home and the surrounding area are very beautiful.
As some of you know, I was driving from Boston to Portland OR a few years ago, and spent a lovely afternoon visiting with Linda and her husband. They are such nice people, and I got a tour of the barns where they stored the hay and pellets. Their home and the surrounding area are very beautiful.
- Lynx
- Celebrate!!!
Going to a different host is definitely a possibility. When Linda first decided to sell hay, years ago, I helped with a simple order form - then we switched to some free business software and later different free business software (oscommerce to zencart). Then she went with a company and paid software. I had a chance to meet Linda and her husband many years ago. She is indeed a wonderful person.
- Catie Cavy
- Supporter 2011-2020
They were not responding to messages on Facebook either so I don't think the problem was a new website.